Banca de DEFESA: Angélica da Silva Costa

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : Angélica da Silva Costa
DATA : 13/03/2020
HORA: 14:00
LOCAL: Sala 401, prédio 17, 4º andar, Campus II, Av. Amazonas, 7675, Belo Horizonte – MG
TÍTULO:

Confronting Work In Transit: an ergological study of the activity of transit agents in the municipality of Betim - MG

PALAVRAS-CHAVES:

Transit agents; Public administration; Decision-making processes; Activity; Ergology

PÁGINAS: 91
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Administração
RESUMO:

The profession of traffic agents emerged in 1997, from the Brazilian Traffic Code that determined the municipalization of traffic inspection, engineering and education through administrative decentralization in the provision of these services. Since then, the work of these agents has been standardized in different documents, such as the resolutions of the National Traffic Council and municipal legislation. However, such norms are not able to anticipate what is done with work in the real life space, which needs to be mobilized to carry out the activity, especially in contexts of precarious working conditions in the public service. This demands that agents mobilize knowledge, values, uses of themselves, to carry out the activity. Although some aspects of this activity have been studied under microscopic perspectives, notably in the fields of psychodynamics, activity ergonomics and psychosociology of work around phenomena such as premature aging, experiences of pleasure and suffering, absenteeism and exposure to violence. However, this study proposes to analyze in depth the most invisible aspects of the agents' activity from an ergological perspective, which “constitutes a project to better know and, above all, to better intervene on work situations, to transform them”. The objective of this dissertation was to look at the work activity of traffic agents in the municipality of Betim, mainly to understand how they use themselves, create and mobilize knowledge, values and experiences to carry out the work activity in the growing context of precarious public services. As a method, it was a qualitative, descriptive study, which used, as an instrument of data production, the technique of simple and cross-confrontation, the sample was composed of 12 agents divided into 6 pairs in 2 work shifts. As main results, it was possible to observe how the confrontation between the workers and their image at work allowed them to relive the experiences of their choices and the way to mobilize their knowledge, their values, their understanding of the context and, above all, and what it is required of your body at work. The confrontations showed that transit agents have a particular understanding of their role in articulating interests between the poles of values with and without dimension, about the enigmatic and diverse character of the activity itself, in addition to revealing how, in the face of scarcity contexts of resources and cultural problems of traffic in the municipality, workers act, making use of themselves, mobilizing what they can to meet the demand of the population and their own satisfaction with their work. The results also showed that the agents' activity emerges in the debate of norms between the different prescriptions that constrain them and the understanding of these workers about their own way of doing, in addition to pointing out contributions of the ergological approach to the decision processes on the organization of work in public services.

MEMBROS DA BANCA:
Presidente - ADMARDO BONIFACIO GOMES JUNIOR
Interna - LILIAN BAMBIRRA DE ASSIS
Externo à Instituição - MÔNICA DE FÁTIMA BIANCO - UFES