Banca de DEFESA: MARCOS LINS DE OLIVEIRA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
DISCENTE : MARCOS LINS DE OLIVEIRA
DATA : 31/07/2020
HORA: 14:00
LOCAL: Online, por meio de videoconferência
TÍTULO:

The Manager of Organizational Process Maturity Iris as Support for Decision-Making Processes within a Public Institution

PALAVRAS-CHAVES:

Business Process Management. Process Maturity. 8 OMEGA ORCA. Balanced Scorecard. Public Administration

PÁGINAS: 195
GRANDE ÁREA: Ciências Sociais Aplicadas
ÁREA: Administração
RESUMO:

The implementation of an Integrated Management System (IMS) at the Federal Center of Technological Education of Minas Gerais (CEFET-MG), a federal public institution in Brazil, is steered by the principles of Business Process Management (BPM). As part of the adoption of BPM, determining the level of maturity in processes precedes performance measurement. On the other hand, measures of performance are established from the strategic objectives, as defined by the organization in its Institutional Development Plan (IDP). From this perspective, this research proposes the implementation and validation of Iris - Manager of Organizational Process Maturity, which articulates the methods 8 OMEGA ORCA and Balanced Scorecard (BSC), to support CEFET-MG managers’ decision-making, concerning its strategic objectives. The research makes use of mixed-methods approach and exploratory objective. The study method is action research and the participants are the top management, key processes managers and employees within selected departments in the organization. As data collection techniques, documents, questionnaires and interviews are used.

MEMBROS DA BANCA:
Presidente - FABRICIO MOLICA DE MENDONCA - CEFET-MG
Interna - LILIAN BAMBIRRA DE ASSIS
Externo à Instituição - SAULO BARBARÁ DE OLIVEIRA - UFRRJ