Banca de DEFESA: Polyane Avelar Rezende

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : Polyane Avelar Rezende
DATE: 27/08/2021
TIME: 14:00
LOCAL: Online, por meio de videoconferência
TITLE:

The Using of Process Management to Improve Decision-Making in the Process of Suppliers Evaluation in a Public Foundation

KEY WORDS:

Supplier evaluation; Business Process Management; Public Fundation; Decision-Making;  

PAGES: 173
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

 The presented research aimed to comprehend how process management can contribute to improve decision-making on supplier’s evaluation process of a Public Institution of the State of Minas Gerais. In this regard a qualitative research with descriptive and analytical basis was conducted, taking as a strategy the case study developed on Fundação Ezequiel Dias (FUNED). The methodological roadmap allowed to gather the discussed theme’s background by exploring employee’s experience on running the studied process as well as evaluating available documentation of the institution and the statutory framework related to the theme. Process management supported by the execution of some stages of the Business Process Management (BPM) cycle was shown a way for the improvement and optimization of the studied process. The ‘as-is’ mapping allowed a deep analysis of the process under study emphasizing that the Foundation has process gaps related to institutional supplier’s evaluation such as: communication between actors and between correlated process, inefficiency of training carried out, existence of activities that are performed by actors and don’t have specific goal therefore leading to demotivation and superficiality on carrying out the process, lack of accountability definition and process’ owner, de-standardization, inefficiency on the system in use, unfollowing of legislation that regulates the theme. The identification of the existing problems and the proposal of improvements with the proper definition of responsibilities and the design of the ‘to-be’ process has been done in a participatory and collaborative way by means of focal groups performed by participants of all Foundation’s boards enabling for a further implementation by Funed. The process management topic associated with rationality theory limited by decision-making approach has extended the systemic view regarding the supplier’s evaluation process of the institution under study therefore increasing the possible options to redesign the process and supporting decision-making. It is suggested as future work the effective implementation of the proposals made in this research.

BANKING MEMBERS:
Presidente - FABRICIO MOLICA DE MENDONCA - CEFET-MG
Interna - LILIAN BAMBIRRA DE ASSIS
Externo à Instituição - SAULO BARBARÁ DE OLIVEIRA - UFRRJ